Microsoft Corp.                        10/2007 - 06/2016

Service Engineer - Routing and Remote Access Management (RRAS), 11/2013 – 06/2016

Resolved escalated incidents, conducted root cause analysis, and implemented long-term solutions. Planned capacity expansion, configuring both physical and virtual servers to meet operational demands. Improved efficiency by automating manual processes with PowerShell and developing comprehensive technical documentation. Ensured vulnerability mitigation and compliance through proactive monitoring and reporting.

Identity Management Analyst 11/2007 – 10/2013

Managed complex access management tasks, including delegation for Trusts, constrained delegation, and OUs across multiple forests and domains. Processed ticket-based work related to Active Directory data management, Group Policy deployments, and break-fix issues. Led elevated access projects to ensure compliance with SOX, HIPAA, and PCI regulations.

Automated operational processes, streamlining ticket creation and email responses to improve efficiency. Provided end-user support for identity and access management issues, ensuring seamless authentication and authorization processes.

Desktop Support Specialist - Managed Solutions Desktop Team (MMS), 10/2005 - 10/2007

Provided remote desktop support, resolved migration-related issues, and optimized ticket handling processes. Coordinated with multiple teams for issue resolution and performed software installations to enhance system functionality

Identity Management Analyst 4/2005 – 10/2005

Managed complex access management across multiple forests and domains, including Trusts, constrained delegation, and OUs. Oversaw ticket-based Active Directory data management and Group Policy deployments, handling self-host, break-fix, and recurring updates. Led elevated access projects to ensure compliance with SOX, HIPAA, and PCI requirements.

Automated operational workflows to improve efficiency, including quick ticket creation and email response templates. Provided end-user support for identity and access management, ensuring seamless authentication and issue resolution

RELEVANT EXPERIENCE

CYDEO                                                                                                                                                                 

SOC Analyst Training

exposure to Jira, Splunk, Qradar, Linux

Ericsson

SECURITY OPERATIONS ANALYST

Designed, implemented, and managed the lifecycle of a CA infrastructure.Oversaw privileged access management via BeyondTrust, CyberArk, and Active Directory, ensuring RBAC compliance. Utilized Tenable for vulnerability scanning, Managed McAfee SIEM for SOC compliance and implemented Windows server hardening to CIS Level 1 standards, Conducted regular audits, monitoring CA activities, and implementing disaster recovery procedures, Created and updated PowerShell scripts for SOC compliance, reporting, and patching· Designed and standardized procedural documents for PKI implementation and change management, Assisted in server onboarding, troubleshooting connectivity issues, and deploying BMC ADDM Discovery

Microsoft Corp.

Accounts Management Specialist - Managed Solutions Accounts Team (MMS)

Managed Active Directory objects and security groups, in addition to providing Tier 2 support for email migrations.

 Incident Resolution Specialist - MSN Service Operations Center (SOC)

Managed server and infrastructure health ensuring compliance with documentation standards, and prioritized incidents.

Microsoft Corp.

Data Center Operations Specialist - Data Center Operations Team (DCOPS)

Monitored and resolved server issues, tracked service level agreements, and communicated with various teams.

Qwest

Team Lead Enterprise Server Team

Administered NT servers, trained technical staff, and handled backup and restoration.

Microsoft Corp.

Data Center Operations Team Lead - Saturn Lab PPF

Led a team of 8 technicians, managed server builds, and provided escalation support.

Build Team Lead - Saturn Lab PPF

Built and installed servers, trained staff, and maintained lab equipment.

Education

Cyber Security Specialist, Pen Testing and Ethical Hacking, Information Security, Electronic Discovery Analyst,

Desktop Support, Cyber Defense Implementation, Digital Forensics,

Edmonds College, Lynnwood Washington- Currently Enrolled

-Deans List 3 semesters in 2025

FEMA \Texas A & M Extension Courses : AWR138 Network Assurance, AWR139 Digital Forensics Basics, AWR169 Introduction to Cyber Incident Management, AWR173 Information Security Basics, AWR174 Cyber Ethics, AWR176 Disaster Recovery for Information Systems,  AWR177 Information Risk Management, AWR178 Secure Software, AWR300 End-User Security and Privacy, AWR395 Cybersecurity in the Workplace, AWR398 Introduction to Information Sharing and Analysis Organizations, AWR399 Detecting and Responding to a Cyber Attack, AWR402 Introduction to Internet of Things, AWR403 Examining Advanced Persistent Threats, AWR353 Using Community Cyber Security Maturity Model (CCSMM) to Develop a Cyber Security Program,MGT333 Organizational Cybersecurity Policy Essentials

Cydeo Security Operation Center Analyst Training

Cydeo, Inc.

B.A.S. in Business Administration with Technical Management

Wayland Baptist University, Anchorage, Alaska

·   Summa Cum Laude, GPA 3.97

·   Presidents List, Who's Who Among College Students

Computer Electronic Assistant & Specialist / Computer Networking Specialist Certificate Programs

Charter College, Anchorage, Alaska

·   Dean’s List, Scholastic Achievement Scholarship, GPA 3.99

Certifications -Current

Cisco Networking Academy CCNA-Switching, Routing & Wireless Essentials, CompTIA A+, CompTIA Network+, CIOS IT Operations Specialist - Networking, CIOS IT Operation Specialist -Cybersecurity, FIRST CVSS v4.0, CyberSecurity Academy NESSUS Host Discovery and Vulnerability Scanning.

Certifications - Previous

Certified Novell Instructor, Certified Novell Engineer, Certified Novell Administrator, Microsoft Certified Systems Engineer, Microsoft Certified Product Specialist, Cisco Certified Network Professional, and Cisco Certified Network Associate. Novell: Certified Netware Administrator, Netware Engineer, Novell Instructor, Microsoft: Certified Product Specialist, MCSE 4.0, MCSE Win2K,Cluster Server 2000, ISA Server 2000, Cisco: CCNA, CCNP (BCMSN, BSCI, BCRAN, CIT)